Terms of service

About these terms

SalonGo and SalonGo Partner are made by Bluerhino ("we", "us"). By creating an account or using either app you agree to these terms and to our privacy policy. If you do not agree, please do not use the apps.

What we do

SalonGo is a marketplace that lets you send appointment requests to independent salons and their barbers. We are not a salon and we do not provide the services ourselves. Each salon sets its own services, prices, hours and policies and is responsible for the service you receive.

A request is not a confirmed appointment until the salon accepts it. The salon may accept it, suggest a different time or decline it.

Your account

• You must be 18 or older and sign in with a mobile number that belongs to you.
• Keep your details accurate. Your name, and your profile photo and email if you add them, must be your own and must not be offensive or impersonate someone else.
• You are responsible for what happens on your account. Tell us at once if you think someone else is using it.

Bookings, cancellations and payments

• Please turn up on time and cancel in the app as early as you can if you cannot make it. Salons may decline future requests from customers who repeatedly miss appointments.
• Prices shown in the app are set by the salon. A salon's promo codes are subject to the conditions shown with them.
• Platform fee. When you send a booking request, you pay SalonGo a platform fee of 10% of the booking price (after any salon discount or promo code), shown on the Review & Request screen before you pay. The rest of the price is paid to the salon at the salon. The fee is processed by our payment partner Razorpay.
• SalonGo coupons reduce only the platform fee, never the amount you pay at the salon, and are subject to the conditions shown with them. If a coupon brings the fee to ₹0, no online payment is taken.
• Refunds. The platform fee is refunded in full, automatically, to your original payment method if the salon declines your request, the salon cancels, the request expires without an answer, or you cancel. If you do not complete payment, the time held for you is released after about 15 minutes and nothing is charged. See our Refund & Cancellation Policy.
• Any complaint about a service, its quality or its price is between you and the salon, though we will try to help if you contact us.

Salon owners and staff

If you use SalonGo Partner, you confirm that you are authorised to act for the salon, that the salon's listing, prices and hours are accurate, and that you will answer requests promptly and honour appointments you accept. You may only use customers' details to manage their appointments.

Acceptable use

Do not misuse the apps: no fake or abusive bookings, no attempts to access other people's data, no interfering with the service, and nothing unlawful. We may suspend or close accounts that break these terms.

Our responsibility

We work to keep the apps available and accurate but provide them "as is". To the extent the law allows, we are not liable for the services salons provide, for appointments a salon does not honour, or for indirect losses. Nothing in these terms limits rights you have under the Consumer Protection Act, 2019 or other Indian law that cannot be excluded.

Ending your use

You can stop using the apps and delete your account at any time. We may change or stop the service, and we will give notice in the app where we reasonably can.

Changes, law and contact

If we change these terms we will update the effective date above and, for significant changes, tell you in the app. These terms are governed by the laws of India. Questions or complaints: contact.bluerhino@gmail.com.